FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions (FAQs) regarding the Taiwan Online Arrival Card (TWAC) for foreign visitors typically cover various aspects of the digital platform, its usage, and the immigration process. Here are you can find some common FAQs and their answers.
How to register for TWAC?
Step One: Mandataory before arriving in Taiwan
Fill up and submit the application form online. You can do this up to three (3) days before your arrival date in Taiwan.
Step Two: Upon arrival in Taiwan
Present your TWAC registration and proceed to the immigration counter for passport verification.
Are there any exemptions for foreign citizens from completing the TWAC?
Yes, the following categories of foreign citizens are exempt:
A. You have a visa
B. Those holding Alien Resident Certificates
C. Those holding diplomatic ID cards issued by the Ministry of Foreign Affairs, R.O.C. (Taiwan)
D. Nationals without Household Registration in the Taiwan Area except those holding R.O.C. (Taiwan) Resident Certificates
E. People of the Mainland Area
F. Hong Kong and Macau Residents
What is meant by the Date of Departure in the TWAC form?
The travellers must provide the date they will depart Taiwan for another country.
How can I correct information that was entered incorrectly?
You must resubmit a new TWAC form with the correct information or write an email to helpdesk@taiwanonlinearrivalcard.com
Does the TWAC form need to be filled up if I am merely using Taiwan airport for transit and changing to the next flight within the same terminal without approaching the immigration counter?
Yes, it is highly recommended that you complete the TWAC since you might need to enter Taiwan in an emergency. Choose “Accommodation of Stay” as ‘OTHERS’ and enter ‘In Case of Emergency – Transit Only [Flight No#]’ for the Address in Taiwan.
I will be passing through Taiwan and will not leave the Airport (just layover). Both flights will connect through Terminal 2, and I need to know if it is necessary to get an arrival card?
Yes, even if you are only transiting through Taiwan and not leaving the airport, you are still required to complete an online arrival card if you are a foreign traveler, unless you are a Taiwanese citizen or ARC holder. Therefore, you will need to apply for an arrival card for your layover. For transit on where you remain within the airport, you will still technically need to have a valid arrival card.
Is it permissible for me to complete the TWAC on behalf of someone else, such as my father-in-law, a senior person, a child, etc.?
Yes, you can complete the TWAC on their behalf. However, the traveller must still go through the immigration vetting process at the immigration counter and present all information on the TWAC.
What is the immigration vetting process?
The immigration vetting process for the TWAC involves a necessary step for entry into Taiwan for foreign citizens. During this process, travellers are checked and verified by immigration authorities to ensure they meet all entry requirements before being allowed into the country.
May I cancel my application with you since I've already applied on the official website without a fee?
According to our terms and conditions and refund policy, having successfully processed your application on our platform, we have fulfilled our obligations and completed the task for the service you engaged us for. If you independently submitted an application through the official website, that is a separate process. Please review our policy regarding cancellations and refunds for completed services.
Is this a scam?
No, we are not a scam. We are an independent platform that helps worldwide in the application process for the Taiwan Arrival Card. Our services include guidance, review, and submission of your application on your behalf. We clearly state our service and service fees on our website.
Requesting a refund since arrival cards are free of charge.
You are correct that the Taiwan Arrival Card can be obtained for free through the official government website. Our platform offers value-added services such as application review, error checking, etc. for which we charge a clearly displayed processing fee before you submit your payment. We also explicitly state that we are an independent platform and not affiliated with the official government website.
I will be in Taiwan for a layover and will be going into town for a few hours. Do I need arrival card.
Yes, if you plan to leave the airport during your layover in Taiwan, you will need to obtain a Taiwan Arrival Card.
I submitted the Taiwan arrival card through your platform and was charged a fee of $29.60. I would like to have an invoice or receipt for such payment. Could you please provide it?
I submitted the Taiwan arrival card through your platform and was charged a fee of $29.60. I would like to have an invoice or receipt for such payment. Could you please provide it?
I recently applied for a Taiwan Arrival Card and was wondering if you could confirm how I can prove this is a valid document and will not have any issues entering the country.
The confirmation email you received contains your application details and a reference number. While this confirmation serves as proof of your submission through our platform, the official confirmation of your Taiwan Arrival Card is typically linked to your passport details within the Taiwanese immigration system. Upon arrival, immigration officials will verify your eligibility based on your passport. If you have any concerns about the validity of your application, please forward the email you received to our support team, and we can review the details.
What should I enter in the Visa Number field on the TWAC if my visa doesn't have one?
Carefully Examine Your Visa Document Again: Look closely at all the fields and any alphanumeric codes. Sometimes, what looks like a general reference number might actually serve as the visa identifier. Look for terms like “File Number,” “Reference Number,” “Control Number,” or similar.
(If There Are Options Like “N/A” or “Not Applicable”/“Leave blank if not applicable”/write „0“)
I have not received my confirmation of Taiwan travel card to my email.
Please check your SPAM or JUNK folder and ensure you have checked the correct email address provided in your application. Also, verify that your email settings are not blocking incoming messages. While we are responsible for sending the confirmation, delivery can sometimes be affected by individual email server settings. If you still haven’t received it, please contact us immediately, and we will do our best to find a solution.