FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions (FAQs) regarding the Taiwan Online Arrival Card (TOAC) for foreign visitors typically cover various aspects of the digital platform, its usage, and the immigration process. Here are you can find some common FAQs and their answers.
How to register for TOAC?
Step One: Mandataory before arriving in Taiwan
Fill up and submit the application form online. You can do this up to three (3) days before your arrival date in Taiwan.
Step Two: Upon arrival in Taiwan
Present your TOAC registration and proceed to the immigration counter for passport verification.
Are there any exemptions for foreign citizens from completing the TOAC?
Yes, the following categories of foreign citizens are exempt:
A. You have a visa
B. Those holding Alien Resident Certificates
C. Those holding diplomatic ID cards issued by the Ministry of Foreign Affairs, R.O.C. (Taiwan)
D. Nationals without Household Registration in the Taiwan Area except those holding R.O.C. (Taiwan) Resident Certificates
E. People of the Mainland Area
F. Hong Kong and Macau Residents
What is meant by the Date of Departure in the TOAC form?
The travellers must provide the date they will depart Taiwan for another country.
How can I correct information that was entered incorrectly?
You must resubmit a new TOAC form with the correct information or write an email to helpdesk@taiwanonlinearrivalcard.com
Does the TOAC form need to be filled up if I am merely using Taiwan airport for transit and changing to the next flight within the same terminal without approaching the immigration counter?
Yes, it is highly recommended that you complete the TOAC since you might need to enter Taiwan in an emergency. Choose “Accommodation of Stay” as ‘OTHERS’ and enter ‘In Case of Emergency – Transit Only [Flight No#]’ for the Address in Taiwan.
Do I have to complete the TOAC form if I land at Terminal 1 on a transit flight and then take off from Terminal 2 or another airport in Taiwan ?
Yes, you need to complete the TOAC.
Is it permissible for me to complete the TOAC on behalf of someone else, such as my father-in-law, a senior person, a child, etc.?
Yes, you can complete the TOAC on their behalf. However, the traveller must still go through the immigration vetting process at the immigration counter and present all information on the TOAC.
What is the immigration vetting process?
The immigration vetting process for the TOAC involves a necessary step for entry into Taiwan for foreign citizens. During this process, travellers are checked and verified by immigration authorities to ensure they meet all entry requirements before being allowed into the country.