PRIVACY POLICY
We, referred to as “the Company,” “We,” or “Us,” are deeply committed to regulatory compliance and the protection of your personal data. This Privacy Policy provides Users of this website with detailed information on how we handle their personal information. By confirming payment for our professional services, you automatically become a customer and agree to our Terms and Conditions.
We reserve the right to update this Privacy Policy to meet new legal requirements or business needs. Any changes will take effect upon publication on the website, so we encourage Users to review it periodically.
Please note that to access and use our website, you must be of legal age and capable of entering contracts according to the laws and regulations of your country.
This Privacy Policy is informative and does not constitute a contractual agreement, without prejudice to your rights under applicable law.
What Constitutes Personal Data?
In the context of this Privacy Policy, “personal data” refers to any information that identifies you or can be used to identify you. This includes contact details such as your name, date and place of birth, email or postal address, and signature, as well as other information like your website usage or IP address.
Who Controls Your Personal Data?
The Company, as outlined in our Terms and Conditions, is responsible for managing your personal data collected during interactions with our website, when you submit an application, or when you contact our Customer Service Department.
When Does This Privacy Policy Apply?
This Privacy Policy applies to the personal data we collect, use, and process from you as a User of our website and/or as a Customer. Please note that our website may include links to third-party websites that operate independently from us. We are not responsible for the content or services provided by these third-party websites.
What Personal Data Do We Collect?
We collect personal data from you in the following ways:
1. Direct Interactions: When you interact with us through our website forms or contact our Customer Service Team via chat, email, or telephone.
2. Automated Technologies: We may gather information such as your IP address and website usage through cookies. Please refer to our Cookie Policy for more details.
3. Payment Data: We collect payment information securely through certified payment service providers once you have completed the application and accepted our Terms and Conditions.
You are only required to provide the personal data necessary to fulfil the specified purposes. Providing additional information implies your consent to its processing for the stated purposes.
You must provide accurate and complete personal data when submitting your application. We are not responsible for errors or fraudulent information provided by the User.
If you provide personal data of third parties, you must ensure you have their consent. If you provide data of minors, you must be their parent or legal guardian.
What Do We Use Your Personal Data For?
We process your personal data for the following purposes:
• To assist you in submitting your e-ticket.
• To address inquiries, claims, or requests for information.
• For administrative purposes.
• To enhance website functionality and user experience.
• To prevent and monitor fraudulent activity.
What Is the Legal Basis for Processing Your Personal Data?
We process your personal data based on several legal grounds, including contract fulfilment, your consent, compliance with legal obligations, and our legitimate interests.
How Long Do We Retain Your Personal Data? We retain your personal data only for as long as needed to accomplish the purposes for which it was collected. Once those purposes are fulfilled, your data will be securely deleted.
With Whom Do We Share Your Personal Data? We may share your personal data with relevant author-ities, payment service providers, technology partners, and legal entities to ensure our services are pro-vided effectively and in compliance with legal requirements.
How Do We Safeguard Your Personal Data? We employ a range of technical and organizational measures to protect your personal data from unauthorized access and processing.
What Are Your Rights and How Can You Exercise Them?
You have the right to access, correct, delete, restrict, and object to the processing of your personal data, as well as the right to data portability. To exercise these rights, please contact us via email or through our Contact Form.
You can also manage cookie preferences by adjusting your web browser’s privacy settings or by using “Do Not Track” tools.
We aim to respond to all requests within one month, though more complex requests may require an extension. Additionally, you have the right to file a complaint with the Supervisory Authority.
If you have any questions or concerns regarding this Privacy Policy or how we handle your personal data, we are here to help.
Information for California Residents (US):
Residents of California have the right to request information about how their personal data is disclosed. To make such a request, please contact us.
Information for Residents of the European Economic Area (EEA):
This section is for EEA residents and details how we process data, the legal bases for doing so, and your rights under the GDPR. For requests related to EU Data Subject Rights, please contact us.
If you have any questions, reach out to us at helpdesk@taiwanonlinearrivalcard.com. For EU Data Subject Rights requests, include “Your EU Data Subject Rights” in the subject line and specify the services relevant to your inquiry. If you have any concerns, you may also file a complaint with the appropriate data protection authority.